Privacy Policy

SpiceTrail ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, with whom we may share it, and your choices regarding that information. This policy applies to information collected through our website and related services.

1. Information We Collect

We collect information you provide directly to us and information collected automatically when you interact with our site or services.

• Information you give us: name, email address, shipping and billing address, phone number, order details, messages or notes submitted through contact forms, and any other information you choose to provide.
• Transaction information: purchase history, payment method details (processed by our third-party payment providers), and order preferences necessary to fulfill purchases.
• Communications: records of your communications with customer support, reviews you submit, and marketing preferences.

2. How We Use Your Information

We use the information we collect for purposes including:

• Processing and fulfilling orders, including shipping and invoicing.
• Responding to inquiries, providing customer support, and managing returns or refunds.
• Sending transactional messages such as order confirmations and delivery updates.
• Improving and personalizing our website, products, and services.
• Sending promotional communications, only if you have opted in to receive them.
• Detecting and preventing fraud, abuse, and other harmful activity.

3. Legal Basis for Processing (where applicable)

Where the law requires, we process personal data based on your consent, to perform a contract with you (for example, to complete a purchase), to comply with legal obligations, or to pursue our legitimate business interests (such as fraud prevention and improving our services).

4. Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service providers: third parties who perform services on our behalf (payment processors, shipping carriers, email providers, and hosting services).
• Business transfers: in connection with a merger, acquisition, sale of assets, or bankruptcy proceedings, customer information may be transferred as part of that transaction.
• Legal requests: when required by law, regulation, or legal process, or to respond to lawful requests by public authorities.

5. Security

We take reasonable measures to protect personal information from unauthorized access, use, alteration, and disclosure. While we strive to protect your information, no security measure is perfect or impenetrable. If a security incident affects your data, we will notify you as required by applicable law.

6. Data Retention

We retain personal information only as long as necessary to provide services, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and the purpose for which it was collected.

7. Your Rights and Choices

Depending on your location and applicable law, you may have rights regarding your personal information, such as the right to access, correct, update, or delete your data, and the right to object to or restrict certain processing. To exercise these rights, please contact us using the details below. We may need to verify your identity before fulfilling requests.

8. Children

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information of a child under the applicable age without appropriate consent, we will take steps to delete that information.

9. Third-Party Links & Services

Our website may contain links to third-party websites or integrate third-party services (for example, payment processors and social platforms). These third parties have their own privacy practices. We are not responsible for the content or privacy practices of those sites or services—please review their privacy policies before providing personal information.

10. International Transfers

Information collected in India may be processed and stored in other countries where our service providers operate. When we transfer personal data internationally, we take steps to ensure appropriate safeguards are in place to protect your information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy on our site with a revised "Effective date." Continued use of our services after changes means you accept the updated policy.

12. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact:

Email: [email protected]

Disclaimer

This Privacy Policy is provided for informational purposes and does not constitute legal advice. If you need a policy tailored to specific legal requirements (for example, local Indian laws or international regulations), consider consulting a qualified attorney.